Te Wānanga o Aotearoa
Thursday 4 October 2018
Concurrent Session 2B
Indiginising The Digital Workplace Using SharePoint Online
Te Kōpua (the source) is an intranet developed in Office 365 SharePoint online for our kaimahi (employees) at Te Wānanga o Aotearoa (https://twoa.ac.nz). We are of the opinion that innovation should be shareable, easy to implement and utilise the tools and technology you have on hand. With the advent of the modern look and feel of SharePoint online we were able to exploit this technology to fulfil a vision for our intranet brought about by our research into what our people required to make their mahi (work) easier. We were able to deliver our solution in-house with input from over 200 employees, access to analytics about what our people searched for and for minimal cost and time ($24,000 - 3 months to deliver).
Our digital workplace strategies for Te Kōpua were: Accessibility to our systems, processes and communications anywhere, anytime across New Zealand and the world on any device. Your work, your way. - Service centric workplace helping ease of navigation and finding content. Content surfaced from any internal or external line of business system. Handover of spaces to business owners so they could manage their own content.
Our people 'love it'. Here's our kaimahi (employee) feedback: Love that Te Kōpua!; Te Kōpua is really good and it makes it easier for kamahi to take ownership; Te Kōpua is awesome! It's exactly what will work in the Takiwā (regions); Massive! - Mean, Māori, Mean!
For 18 months we looked at what our people were searching for in our SharePoint 2010 intranet and determined that different personas were searching for services related to their role. We sought feedback from those personas; Tumu (executives), Kaiako (tutors), Kaiwhakarite (administrators), Kaiwhakahaere (Managers). We were able to quickly develop the modern pages in SharePoint online and adjust the content to meet the persona’s feedback. We created a Yammer group where we provided updates and every two weeks showcased our progress. By the time we went ‘Live’ there were no surprises as we had over 200 kaimahi who had input into the development. Te Kōpua is averaging 900 unique visits per day – up from 300.
Office 365 SharePoint Online – out of the box – It’s that simple.
Eddie Walker has worked for Te Wānanga o Aotearoa since 2004 in many and varied roles and is currently the Digital Platform Architect in the Hangarau (IT) department at Te Wānanga o Aotearoa. In the past he has worked at Pacific Steel, Fletcher Challenge, Prism Software, INTAZ and Shoof International mainly in the IT sector.