Thursday 4 October 2018
Concurrent Session 2B
My First KISS
Waves of change are hitting the Tertiary sector with increasing frequency and impact. Technological and competitive pressures is forcing this sector to reconsider the way we deliver advanced education. Our students want education through more channels and at lower cost. Yet at the same time, Universities are expected to fulfil this demand whilst reducing cost year on year.
We must continue to provide great quality education and innovation. We can survive this fast pace of change by becoming more agile. We can do this by simplifying our processes, understanding our environment and creating new streams of value. In doing so we should design new processes to embrace evolving technologies and maximise the human potential of our staff whilst simultaneously keeping it simple so change is effortless and low risk.
That’s all much easier said than done though! Where do we even start? The answer is Business Architecture. Business Architecture provides a blueprint of the University’s ecosystem, providing a common understanding; a shared and commonly understood “mental model” of the University which can be used to align strategic objectives and tactical demands.
My experience tells the story how I threw myself into process. Looking at the detail and wondering why we were not making progress. I will take you through the journey which includes the light bulb moment when I had my first KISS (Keep it simple stupid). I moved away from detailed process and focused on creating viewpoints which allowed AUT’s Senior Leaders to see make decisions based on one shared view of the University.
Born Australian, grew up in France, Belgium, Portugal and the UK. I have worked in HR, Sales, Management, Recruitment, Customer services, Strategy and IT. Across the primary sector, in Tourism, Manufacturing, and the Tertiary Industry.
The commonality I have across these extremes boils down to two one thing.
I am curious.
This one skill has allowed be to take risks, change career paths, gain in depth knowledge of the organisations I have work for, become involved in projects I would never of imagined to be part of and meet amazing people along the way.
Today I find myself in a role that encompasses all of the elements I have been looking for in a job. I lead the business improvement team in ICT (and PS…….I have no IT experience by the way…just check out my LinkedIn profile! But don’t tell my CIO!).
My role is two fold;
First, I make a difference at AUT by empowering others to develop the skills and means to change and improve the processes they use every day.
Secondly, we face a challenge when trying to understanding our University as each faculty and directorate has a unique mental model of our operations and yet each of these areas are making critical business decisions for the University every day. My role is to develop a common model of the University which provides Senior leaders with a means to make optimal decisions. This is done by demonstrating how the different elements of the University interacts with each other.