CONCURRENT SESSION 3A
Thursday 7 September 2017
Time: 1.30pm - 3.00pm
University of Waikato
Managing Lost USB Devices
Managing USB storage devices left in lab computers can be a time consuming and privacy invasive process, where staff commonly examine the content of the USB’s to try and determine ownership. It is pretty much given that any public facing service desk will have a box of “lost” USB storage devices under the counter.
This presentation will describe and demonstrate an alternate proactive solution to identifying USB device ownership, which has been trailed for the last year at the University of Waikato. This trial has been run on approximately 200 computers most of which are in the Library and Student Centre. The tool is deliberately minimalist and in no way set up to track users or harvest data gratuitously. What it provides, is a way to efficiently associate a USB stick with a username that is likely to be the owners, without having to review the contents of the stick. The owner's details can looked up by appropriate staff who then advise the user. Anecdotal evidence from the Student Centre and Library service desks and the campus security office has been hugely positive.
Recently a number of processing and procedural changes were made to the code used in the trial, so as to improve robustness and significantly improve the security posture of the tool in respect of it’s data store. Also identified and implemented was the capability to record the number of successful USB ownership queries being made.
The resources needed for implementation are modest and generally leverage systems that will already be in use and supported by ICT departments, on most campuses.
Peter has been working in ICT for 20 years. Presently he is Technology Manager on the Library Systems Team at the University of Waikato. He recently co-ordinated the Library System upgrade project – transitioning the University of Waikato library system from (ExLibris) Voyager to (ExLibris) Alma with a Primo discovery layer. Peter is always interested in technology and processes that actively assist ICT front line staff in supporting high availability labs.