CONCURRENT SESSION 2C
Thursday 7 September 2017
Time: 11.30am - 12.30pm
Transforming AV at Massey University
This paper tells the story of our journey to transform to a sustainable, adaptable, fully digital Audio Visual infrastructure at Massey University. It highlights the importance of cultural change when starting out with no budget and no academic mandate. How we shared and applied lessons learned, celebrated the success of every milestone on our roadmap and, in the absence of formal structures, established informal networks to seek an academic mandate for change. Our legacy AV technology had become obsolete and we couldn’t and didn’t wait for the resources we needed to get started. We focussed on free, sponsored and low budget items first; but we ensured that the technology changes we made delivered benefits at each stage. We built trust and visibility and over time our budget increased from 8% to 20% of our AV asset fleet. Then once we had caught up on the show stopping deferred maintenance we inherited, we began to transform our legacy AV infrastructure in earnest from late 2015. Work on the last major step to develop standard, configurable code began in May 2017. We are on track to deliver this final stage of our transformation at the start of 2018. Massey released a new University Digital Learning and Teaching Strategy in August 2017 which explicitly states that technology should support pedagogical changes and not drive it. From 2018 we can look forward to the process of pedagogical driven continuous improvement becoming the new normal we have aspired to.
As the Massey University Interactive Technologies Manager in ITS, I lead a small national team of project management accredited technical leads. We are responsible for the development of cost effective, innovative solutions to integrate an extensive range of audio visual, video conferencing, multimedia, collaboration and other interactive technology equipment and services used by groups at Massey University. We research and evaluate new technologies in conjunction with our campus based support teams and national centre for teaching and learning to ensure a sustainable, pedagogy led continuous improvement of our design guidelines. Our main day to day focus is on the planning and project management of the annual, group one capital AV Refresh budget to refresh and enhance audio visual assets in the centrally timetabled, ITS supported general teaching rooms in conjunction with our external preferred supplier panel. We also provide Technical leadership on approved projects and development of strategic assessments and business cases driven by the ITS and University strategic plans.