Gary Wang’s career as an IT professional started over 25 years ago; initially in a software development role then as a Consultant and Project Manager implementing service management applications. In his Solutions Consulting role at Ivanti, he has worked with many organisations at different levels of process maturity, size and industry and is keen to share some of the innovative solutions to service and asset management challenges.
Gary is a keen advocate of Service Management best practices and a member of the itSMF NSW branch committee.
Ross Carins has been involved in Service Delivery for nearly 15 years, starting where a lot of us do - the Service Desk. Ross’ philosophy is to keep things simple and is passionate about helping businesses improve the services they offer by combining technology with his experience and knowledge gained from living and working across the globe. Ross enjoys keeping up to date on the latest and greatest gadgets and technologies and leverage knowledge shared across social media platforms by others in the industry.